Shared Services
In-house front desk vs outsourced call center: an honest comparison
Not a sales pitch. A side-by-side of what each model actually covers, and where each one breaks.
Silvana Gutiérrez
Resources
Healthcare operations, explained by the people who run them
Practical articles on medical call centers, clinical research operations, chronic care management and prior authorizations.
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Insights for a more efficient, human-centered operation
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The Emergent Healthcare brochure, in two pages
Who we are, the four divisions and the service levels we guarantee by contract — ready to share with your team.
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