THREE DECADES ON CALL FOR HEALTHCARE PRACTICES WORLDWIDE
Care for all,
always on call.
Healthcare outsourcing for medical practices
For more than three decades, Emergent Healthcare has run the operational side of medical practices across the United States, Latin America and Europe. Four expertise divisions, staffed and managed by us, so your physicians can hand over the administrative load and stay with their patients.
- 3 decades in continuous operation
- 24/7 multilingual coverage
- 100% patients fully served
- Orthopedics & Orthopedic Surgery
- Cardiology
- Diagnostic Imaging & Radiology
- Gastroenterology
- Urology
- General Surgery
- Family Medicine
- Internal Medicine
- OB/GYN
- Ophthalmology
- Dermatology
- Otolaryngology (ENT)
- Oncology & Hematology
- Plastic & Reconstructive Surgery
- Neurology
- Psychiatry & Behavioral Health
- Pediatrics
- Vascular Surgery
- Pain Management
- Pulmonology
- Physical Therapy & Rehabilitation
- Podiatry
- Nephrology
- Endocrinology
- Rheumatology
- Allergy & Immunology
- Optometry
- Sleep Medicine
- Infectious Disease
- Geriatrics
- Urgent Care
- Bariatric Medicine
- Occupational Medicine
- Wound Care
OUR EXPERTISE DIVISIONS
Four divisions built to care for your patients
Each one is an independent service line with its own trained specialists. Contract one, or all four — every case is owned by a named specialist from first contact until it closes.
- 01
Shared Services Division- Medical Answering Service & Inbound Call Triage
- Insurance Verification Services
- Medical Billing Support & Administrative Services
- 02
Support Research Division- Clinical Research Coordinator Staffing
- Study Start-Up Services & IRB Submissions
- Budgets, Contracts & Research Billing Compliance
- 03
Value Care Division- Chronic Care Management Outsourcing — Monthly Check-Ins
- Preventive Care & Patient Outreach Services
- Post-Discharge & Patient Follow-Up Services
- 04
Pharmacy Support Division- Prior Authorization Outsourcing for Medications
- Benefits Investigation Services & Formulary Review
- Patient Assistance Programs
INTERNATIONAL STANDARDS · WRITTEN INTO THE CONTRACT
Every one of these numbers is a person who got an answer
The navy tick is the industry average. The mint bar is what we guarantee — measured every month, on your own account.
SERVICE LEVEL (80/20)
0%
A voice arrives before the second ring finishes.
Industry 72%97% guaranteed
RESPONSE TIME (ASA)
<0s
Twelve seconds. Still inside the moment they decided to call.
Industry ~52s<12s guaranteed
4.3× FASTER THAN INDUSTRY
FIRST-CONTACT RESOLUTION
0%
One call, one telling of the story, one resolution.
Industry 68%95% guaranteed
PATIENT SATISFACTION
0/5
They finish the call feeling looked after.
Industry 3.8/54.9/5 guaranteed
CALLS ANSWERED LIVE
0%
A live voice on the line, every time it rings.
Industry 85%99% guaranteed
PATIENT FOLLOW-THROUGH
0%
Every patient leaves the call with a next step.
No industry benchmark100% guaranteed
NO ONE ELSE
A physician's day should belong to patients.
Insurance management. Billing. Inbound and outbound calls. Scheduling. Prior authorizations. Calendars. We take that work in full and run it to the standards we agree with you.
- Reduce admin burden
- Protect revenue
- Improve the patient experience
FROM SIGNATURE TO RESULTS
How we go on call for your practice
Free consultation
We go through your call volume, your current numbers, your languages and your hours. No cost and no commitment.
Transition
We coordinate with your current team, your systems and your insurers. Someone calling on the day of the switch hears the same warm voice they always did.
Reporting
Daily oversight, and a monthly report showing exactly how many patients were reached.
NEXT STEP
Let's get on call for your patients.
Somewhere in your waiting room there is a patient who found you because the phone was answered. Let’s talk about how to make that every patient. Free, personalized, and no commitment.
✓ A member of our team replies directly, usually the same business day.